FAQ

  • When will my order ship? Normally you can expect your shiny new nail products to ship within 3-5 business days. However, on occasion, we are launching new collections that people want to get their hands on, so shipping could take a little bit longer! Don't worry, we've got you covered and as soon as your order ships you will receive email confirmation with a tracking number. 
  • Do you ship outside of the United States? How much does shipping cost? Of course we do! We will ship almost everywhere in the world. Some countries are excluded or require a business or a tax ID to ship to; we will contact you if your shipment incurs any of these issues. Shipping rates vary based on weight and distance and the estimated cost will be calculated at check out.
    • PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please check with your local post office to find out fees before placing an order.
  • Do you ship to P.O. Boxes or APO addresses? Yes! As long as there are no restrictions for shipment on the items you want to purchase. Please reach out to us to make sure prior to completing your order online.
  • My order shipped, when will it arrive? Generally, our shipping partners work pretty quickly. Orders to residents within the USA, once shipped, typically arrive in 7 business days. International orders can take 10-21 business days for delivery. Due to the increase in mail theft, all orders over $100 require a signature upon delivery. We know our customers are busy people, so you do have the ability to waive the required signature by calling us prior to your order being shipped. But please note you will, in turn, accept full responsibility for the package.
  • Are Duties, Taxes and/or Value Added Tax included when shipping internationally? Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping rates quoted at checkout.
  • What payment methods do you take? We currently accept Visa, MasterCard, American Express, Discover, and PayPal.
  • What is your return policy? We cherish all of our customers and pride ourselves on keeping our promise to provide the best customer experience. We will happily replace products damaged during shipping if you contact us know within 14 days of delivery. As a result of safety and cleanliness standards we are unable to offer any refunds, returns or exchanges for any other reasons. We’re pretty sure you will love your Nailed Dips & Hand Care items anyway. Please email us immediately to let us know of any concerns and if needed, provide our email correspondence along with the damaged items and a copy of your original invoice with your return shipment. Please allow 2-3 weeks from the return shipped date for your account to be credited. Shipping and handling charges are not refundable.
  • What are the most popular colors? Every Nailed Dips color is one of a kind but our most popular are:
    • 🖤 Goth GF
    • 🖤 50 Shades
    • 🖤 Blood
    • 🖤 Stellar
    • 🖤 redruM
    • 🖤 It's A Vibe
  • Are your products cruelty free? Yes, our products are cruelty free! We are animal lovers and take a strong stance against animal abuse and animal testing.